- The User shall request onecar for any refund/s against the unutilized or 'no show' cab booking for any reasons within 24 hours from the hour of departure. Any applicable refunds would accordingly be processed as per the defined policies of onecar. No refund would be payable for any requests made after the expiry of 24 hours as mentioned above and all unclaimed amounts for such unutilized or 'no show' booking shall be deemed to have been forfeited.
- onecar may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; onecar may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason what so ever or to know the preference of the User for concluding the booking and also to help the User for the booking. The User hereby unconditionally consents that such communications via SMS and/ or voice call by onecar is (a) upon the request and authorization of the User, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify onecar against all types of losses and damages incurred by onecar due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant made by the User against onecar with respect to the intimations mentioned above or on account of any wrong number or email id provided by the User for any reason whatsoever.
- The customer agrees and acknowledge that no refund shall be provided if the cancellation information is received after the reporting time of the cab / departure time of the cab from the garage ( whichever is earlier). If cancellation request is received before 2 hours of the scheduled pickup, convenience charge would be deducted from the amount which has been booked for travel as preauthorization or advance. The cancellation can be done over the phone but not later than 2 hours before the scheduled pickup All cancellation to be made against the booking ID provided at the time of booking the cab.
- onecar shall be entitled to terminate any booking at any time without giving any reason or prior notice to the Customer.
If the cancellation is done before 24 hours of starting date then full amount will be refund.
If cancellation is done at 24 hours of starting date 1 day amount will be charged.
If cancellation is done after journey date is started upto cancellation date plus 1 day amount will be charged.